Guest Services


Doors to the Thompson-Boling Arena open either one hour or one hour and thirty minutes prior to most events. Guests are encouraged to arrive early for easy access to seats and services.


Thompson-Boling Arena Manager’s Office: (865) 974-0953


Concerts/Special Events: Local (865) 656-4444 or online at
UT Athletic Department Events: Local (865) 656-1200 or online at


There are three bank automatic teller machines (ATM) located inside the Thompson-Boling Arena for your convenience. They are located on the concourse behind Section 100, Section 110 and Section 117.


The Thompson-Boling Arena features an equal number of men's and women's restrooms which are located in four locations throughout the concourse.


The First Aid Center is located on the concourse behind Sections 115 and 127. Trained medical personnel are on staff for every Thompson-Boling Arena event and are available to those needing assistance.


The paging of guests in the Thompson-Boling Arena is not permitted.


The Thompson-Boling Arena has a no re-entry policy. There are NO passes out.


The University of Tennessee, Knoxville is a smoke-free campus.  Smoking is prohibited in the Arena and on all University Property.  This includes inhaling, exhaling, burning, or carrying any lighted cigar, cigarette (including an electronic cigarette or similar device), pipe, or other lighted tobacco product, in any manner or in any form.  This prohibition includes smoking in private vehicles when parked or operated on University Property.


There are a variety of permanent concession stands located in Thompson-Boling Arena, with additional portable locations set up during selected events. No alcoholic beverages are sold at the Thompson-Boling Arena. The Concession Menu offers an extensive variety of items at most events. The menu includes: Papa John’s Pizza, Bavarian Pretzels, Hot Dogs (All Beef and Smokey Cheddar), Hamburgers, Chicken Strips, Minute Maid Lemonade and Italian Ice, Premium Ice Cream, Nachos, Popcorn, Candy, Cotton Candy, Petro’s Chili and Chips, Moe’s, Great American Cookie, and Calhoun’s BBQ. We proudly serve Coke products and Dasani Water.

Most all of our concessions stands are operated by registered 501(c) 3 non-profit organizations, churches, and schools. Contracts are offered during the summer with the application period beginning each year on July 1. If you represent a non-profit organization and are interested in operating a concession stand, please contact our concessionaire, Aramark at (865) 974-1204.

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The Thompson Boling Arena is located on the University of Tennessee campus in Knoxville.  We are the home of the Tennessee Volunteer basketball team, the Tennessee Lady Volunteer basketball team and the Tennessee Lady Volunteer volleyball team.